This article will guide you on the process on how to reverse airtel money.
Sending money to a wrong number is one of the major mistakes everyone tries to avoid.
However, this could happen during mobile transactions when you confuse one or more digits.
To avoid the mistake, you need to double-check the recipients number and name before proceeding with transaction.
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Yet, if the mistake has happened to you when doing Airtel transactions you don’t have to worry as Airtel allows you to reverse the money.
Here is the process to follow in order to reverse the money sent to a wrong number.
If it is an immediate transaction you will dial;
- *222#.
- Select my account.
- Select reverse wrong transaction.
- Select initiate transaction reversal.
- Select last transaction sent.
- Select option 1 to initiate the transaction.
- Enter PIN to complete the transaction. (The wrong recipient will receive a pop up message to approve the reversal).
To reverse airtel money is easy and fast. PHOTO/COURTESY
If the transaction is older you will dial;
- *222#.
- Select my account.
- Select reverse wrong transaction.
- Select initiate transaction reversal.
- Select other transaction sent.
- Enter the Airtel Money transaction id.
- Enter PIN to complete the transaction. (The wrong recipient will receive a pop up message to approve the reversal).
However, it should be noted that to reverse aitel money can only happen if the recipient who wrongly received the money has it intact on his or her account.
If the funds have been used or the recipient receives any other transactions immediately after your money, then the reverse will fail.
READ ALSO: How to reverse erroneous Safaricom airtime purchase
The reversal process takes up to 48 hours for the funds to show up on your account. Was this article helpful?
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Asiimwe Doreen
16 August 2022 at 15:02
The Airtel officials in most cases count their chances and they never refund the money trust me it has happened to me and they did not refund it yet they removed it from the wrong recipients account Airtel customer care doesn’t help in such cases