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How to reverse erroneous Safaricom airtime purchase

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You’re likely to get frustrated if you cannot ponder the next step to undertake to get the cash back to Mpesa account.

This is how to reverse Safaricom airtime purchase done erroneously.

It has happened to most of us before. You’re at an Mpesa agent shop and instead of choosing the withdraw option, you buy airtime of say KSh 1500.

You’re likely to get frustrated if you cannot ponder the next step to undertake to get the cash back to Mpesa account.

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Do you sell the airtime to recover the cash or what are your options? Fortunately, Safaricom has a way now of reversing the transaction.

And the reversal happens fast.

All you have to do is forward the Mpesa message you get after buying the airtime to 456.

airtel-money

It is easy to reverse Safaricom airtime purchase back to MPESA. PHOTO/COURTESY

And it appears that Safaricom algorithms anticipate that most of the people who buy big airtime may do so by mistake.

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Little wonder a message giving directions on reversal accompanies such big purchases.

To reverse, forward this message to 456

The reversal is immediate.

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