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How to replace Safaricom SIM Card by yourself without visiting Safaricom shop

You may want to replace your Safaricom Sim card due to various reasons.

This reasons might be a misplacement of phone or you may destroy your Sim card or because you want a new 4G Sim card.

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There are a number of ways to replace a Safaricom line without visiting an Mpesa agent, Safaricom shop or a dealership.

There are two methods of replacing a Safaricom line by yourself.

You will be required to have;

  • Safaricom SIM replacement card
  • Old Original PIN-the PIN on the card
  • Your old phone number
  • Activate Mpesa Account

You are the required to,

  • Insert the new SIM card into your phone
  • Dial *180*1*Phone no.*Original Pin*IMSI#

    Example; Mobile Phone no-0741***3, Pin-0022

*180*1*074353***3*0022*IMSI#

This process can take up to 30 minutes or more.

You might choose to make a call to Safaricom customer care or chat with them on social media.

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  • Call Safaricom customer care through 100, or converse with Safaricom via Twitter, Facebook or WhatsApp.
  • You will be asked few questions for identification purposes
  • Mention the serial number of the new SIM card
  • Mention other details such as PIN and mobile phone number

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