Latest News

How to replace Safaricom SIM Card by yourself without visiting Safaricom shop

You may want to replace your Safaricom Sim card due to various reasons.

This reasons might be a misplacement of phone or you may destroy your Sim card or because you want a new 4G Sim card.

READ ALSO: South Africa: Woman delivers 10 babies at one birth

There are a number of ways to replace a Safaricom line without visiting an Mpesa agent, Safaricom shop or a dealership.

There are two methods of replacing a Safaricom line by yourself.

You will be required to have;

  • Safaricom SIM replacement card
  • Old Original PIN-the PIN on the card
  • Your old phone number
  • Activate Mpesa Account

You are the required to,

  • Insert the new SIM card into your phone
  • Dial *180*1*Phone no.*Original Pin*IMSI#Example; Mobile Phone no-0741***3, Pin-0022


This process can take up to 30 minutes or more.

You might choose to make a call to Safaricom customer care or chat with them on social media.

READ ALSO: Shock as man dresses as bride to meet secret girlfriend on her wedding day

  • Call Safaricom customer care through 100, or converse with Safaricom via Twitter, Facebook or WhatsApp.
  • You will be asked few questions for identification purposes
  • Mention the serial number of the new SIM card
  • Mention other details such as PIN and mobile phone number

Do you have a story you would like us to publish? Please reach us through [email protected] or call/SMS +254 731 469269

1 Comment

1 Comment

  1. Beatrice

    8 November 2022 at 11:54

    I insert but there is network

Leave a Reply

Most Popular

To Top
error: Content is protected !!