Okoa Stima is a service that allows KPLC customers to avoid power disconnections by allowing them to borrow any amount within their credit limits thanks to Safaricom and M-pesa.
A customer will be offered power tokens for those in prepaid services and have to pay back within 7 days.
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The service from Safaricom is served at a 10% fee via M-pesa and allows users to register up to 3 meters.
It should be noted that Un-registered meters are ineligible for the service.
How to register for Okoa Stima service
- Dial *885# and accept terms and conditions.
- Enter your National ID
- Set your secret PIN and confirm.
- A confirmation SMS will be sent to you
- Choose continue to register meter/account and select register new
- Select either Prepaid or Postpaid depending on your KPLC meter account.
- Click OK
How to pay your KPLC Power Bill using *885#
- Using a Safaricom Sim Card, Dial *885# and enter your PIN
- Choose Post-Pay
- From registered accounts, select the account you want to pay for, (outstanding bill will be displayed)
Select pay bill via M-Pesa
- Either choose full or part payment, enter the amount and submit.
- A confirmation message will be sent.
How to buy KPLC Tokens using *885#
- Dial *885# and enter PIN
- Select pre-paid
- Select the meter you want to buy token for
- Your M-PESA account will be deducted
- You’ll receive a confirmation message
How prepaid users can request Okoa Stima
- Dial *885# and enter PIN
- Select pre-paid
- Select Okoa Stima
- Select ‘request emergency top up’
- Select the Meter
- Select preset Okoa amounts ranging from Ksh.100 to 1000 and confirm
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How postpay users can request Okoa Stima
- Dial *885# and enter PIN
- Select post paid
- Select the account, the bill on the account will be automatically displayed
- Select Okoa Stima and follow steps
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