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How to Okoa Stima

Okoa Stima is a service that allows KPLC customers to avoid power disconnections by allowing them to borrow any amount within their credit limits thanks to Safaricom and M-pesa.

A customer will be offered power tokens for those in prepaid services and have to pay back within 7 days.

READ ALSO: How to transfer money from Mpesa to Equity bank account

The service from Safaricom is served at a 10% fee via M-pesa and allows users to register up to 3 meters.

It should be noted that Un-registered meters are ineligible for the service.

How to register for Okoa Stima service

  1. Dial *885# and accept terms and conditions.
  2. Enter your National ID
  3. Set your secret PIN and confirm.
  4. A confirmation SMS will be sent to you
  5. Choose continue to register meter/account and select register new
  6. Select either Prepaid or Postpaid depending on your KPLC meter account.
  7. Click OK

How to pay your KPLC Power Bill using *885#

  1. Using a Safaricom Sim Card, Dial *885# and enter your PIN
  2. Choose Post-Pay
  3. From registered accounts, select the account you want to pay for, (outstanding bill will be displayed)

    Select pay bill via M-Pesa

  4. Either choose full or part payment, enter the amount and submit.
  5. A confirmation message will be sent.

How to buy KPLC Tokens using *885#

  1. Dial *885# and enter PIN
  2. Select pre-paid
  3. Select the meter you want to buy token for
  4. Your M-PESA account will be deducted
  5. You’ll receive a confirmation message

How prepaid users can request Okoa Stima

  1. Dial *885# and enter PIN
  2. Select pre-paid
  3. Select Okoa Stima
  4. Select ‘request emergency top up’
  5. Select the Meter
  6. Select preset Okoa amounts ranging from Ksh.100 to 1000 and confirm

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How postpay users can request Okoa Stima

  1. Dial *885# and enter PIN
  2. Select post paid
  3. Select the account, the bill on the account will be automatically displayed
  4. Select Okoa Stima and follow steps

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