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Maggie Wazome: Meet woman behind Safaricom’s ‘mteja wa nambari uliopiga’

Samahani mteja wa nambati uliopiga hapatikani kwa sasa, it’s a voice that may be frustrating or even annoying to hear.

For years, Safaricom users have been wondering the woman behind the voice and after years, the woman emerged and identified herself as Maggie Wazome.

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According to reports on social media, the 54-year-old woman recorded the prompt before the mobile service provider started operations in October 2000.

On how she landed the role, Wazome narrated that she was called to read the lines by one Andrew Crawford, who ran a recording studio.

“I read a few lines that had varied content; and one of them was ‘mteja wa nambari uliyopiga’ I had no idea what they were about,” she said.

She added;

“They told me, ‘You know, there are several of you who are doing these lines. So, the client is going to pick the voice he is happy with.’ Then this particular time I was called and they said, ‘Maggie, there are 16 of you. So, if you’re lucky, the client is going to listen to all of those 16 nice voices and will get back to you.'”

She was later called and informed ther her voice had been accepted.

Four months after her voice was accepted, she came across a newspaper advert in which Safaricom was looking for customer care representatives and applied.

“They made me repeat it and they were like, ‘Oh my goodness!’ Maybe that helped me get the job, I don’t know,” she said.

After training, she was posted to the customer care desk charged with handling customers’ concerns.

After a few months, she was then promoted to the company’s customer care department as a supoort analyst.

On her social life following the gig, she said;

“When my friends are introducing me to a group of people, they want everyone to know that I am the ‘mteja’ lady. So if the person being told does not believe me, I have to repeat the line. I have done it a thousand times.”

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“The best part is, I sometimes hear myself when I’m calling someone. It feels a bit awkward but, you know, I guess I’m just proud to know that I present a message; a message of you are reachable or not. That’s what it is.”

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